Privacy Policy

This privacy policy ("Policy") should be read alongside our Website Terms of Use. It explains how Manoeuvre Group Inc. ("Manoeuvre," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit manoeuvregroup.com (the "Website"), contact us, apply for a role with us, or subscribe to our newsletter.

By using the Website, you acknowledge that you have read and understood this Policy. If you do not agree with it, please do not use the Website.

Who we are and where this Policy applies

Manoeuvre Group Inc. is headquartered in Quebec, Canada. Our client work is international, spanning Canada, the United States, Germany, and France. Because of that, this Policy is written to satisfy three overlapping frameworks:

  • Quebec's Act respecting the protection of personal information in the private sector ("Law 25"), which governs how we handle personal information as a Quebec business.

  • Canada's Personal Information Protection and Electronic Documents Act ("PIPEDA"), which applies to our commercial activities nationally.

  • The EU General Data Protection Regulation ("GDPR"), which applies when we collect personal information from individuals located in the European Union or European Economic Area, including our clients and contacts in Germany and France.

Where these frameworks differ, we apply the higher standard of protection.

Our Privacy Officer

Manoeuvre has designated the following person as responsible for the protection of personal information, in accordance with Law 25:

Khoi Truong, President, info@manoeuvregroup.com

Any question, complaint, or request regarding this Policy or how we handle your personal information should be directed to the Privacy Officer at the address above.

Information we collect

When you access the Website or contact us, we may collect:

  • Contact information: name, job title, company, mailing address, email address, phone number.

  • Technical information: IP address, browser type and version, device and operating system, time zone, and general geolocation inferred from your connection.

  • Digital interaction information: pages visited, time spent on pages, click patterns, referring and exit pages, and similar usage data collected through cookies and analytics tools.

  • Job applicant information: employment history, qualifications, and any material you submit through our careers or "Join Manoeuvre" page.

  • Newsletter and correspondence information: anything you provide when subscribing to our newsletter or corresponding with us directly.

We do not knowingly collect sensitive categories of personal information (health data, financial account numbers, government identifiers) through the Website. If you send us such information unprompted, we will use it only to respond to your request and will delete it once that purpose is fulfilled.

How we collect information

  • Directly from you: contact forms, email correspondence, newsletter sign-up, job applications.

  • Automatically: through cookies, analytics tools, and similar tracking technologies as you navigate the Website. See "Cookies and Automated Technologies" below.

This Policy does not cover information we collect offline or through third-party platforms not operated by us (for example, LinkedIn).

Our legal basis for processing (GDPR)

For individuals located in the EU or EEA, we rely on one or more of the following legal bases to process personal information:

  • Consent, for newsletter subscriptions and non-essential cookies.

  • Legitimate interest, for responding to inquiries, maintaining Website security, and understanding how the Website is used.

  • Contract performance, when personal information is necessary to deliver a service you have engaged us for.

  • Legal obligation, when we are required to retain or disclose information under applicable law.

You may withdraw consent at any time without affecting the lawfulness of processing carried out before that withdrawal.

Cookies and automated technologies

We use cookies and similar technologies to operate the Website and understand how visitors use it. This includes:

  • Strictly necessary cookies, required for the Website to function and always active.

  • Analytics cookies (for example, Google Analytics), which help us understand aggregate usage patterns.

If you are accessing the Website from the EU or EEA, non-essential cookies remain off until you actively consent through our cookie banner. You can change your preferences at any time through the cookie settings link in the Website footer, or by adjusting your browser settings. Disabling cookies may affect some Website functionality.

How we use your information

We use the information we collect to:

  • Operate, maintain, and improve the Website;

  • Respond to inquiries and provide requested information;

  • Deliver services under any engagement with you or your organization;

  • Communicate with newsletter subscribers;

  • Evaluate job applications;

  • Meet legal, accounting, and regulatory obligations;

  • Understand aggregate Website usage.

We do not sell personal information, and we do not use it for purposes incompatible with those listed above without seeking your consent first.

Disclosure of your information

We may share personal information with:

  • Service providers who support our operations (email, CRM, analytics, hosting), under agreements requiring them to protect the information and use it only for the purposes we specify;

  • Legal and regulatory authorities, where required by law or valid legal process;

  • Professional advisors, where necessary for legal, accounting, or business purposes.

We require every service provider handling personal information on our behalf to have a data processing agreement in place with us, consistent with Law 25, PIPEDA, and, where applicable, GDPR standards.

International transfers

Manoeuvre is based in Quebec. Some of our service providers are located outside Quebec, including in the United States and elsewhere. Before transferring personal information outside Quebec, we conduct an assessment of the privacy risks associated with the transfer, in accordance with Law 25, and we take reasonable steps to ensure the receiving party maintains a level of protection equivalent to what this Policy describes.

For individuals in the EU or EEA, where we transfer personal information to a country not recognized as providing adequate protection, we rely on appropriate safeguards such as Standard Contractual Clauses.

Data security

We use physical, electronic, and administrative safeguards designed to protect personal information from loss, misuse, unauthorized access, and disclosure. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify affected individuals and the applicable regulator as required by law.

Data retention

We retain personal information only as long as necessary to fulfill the purpose it was collected for, or as required by law. As a general guide:

Contact form and inquiry data: retained for 2 years if no engagement follows;

Newsletter subscriber data: retained until you unsubscribe;

Job applicant data: retained for 12 months after a hiring decision;

Client and engagement records: retained per our contractual and accounting obligations.

After the applicable retention period, we delete or anonymize the information.

Your rights

Depending on where you are located, you may have the right to:

Access the personal information we hold about you;

Correct inaccurate or incomplete information;

Request deletion of your personal information;

Object to or restrict certain processing;

Request a copy of your information in a portable format;

Withdraw consent where processing is based on consent;

Lodge a complaint with your local data protection authority (for EU/EEA residents) or with Quebec's Commission d'accès à l'information (for Quebec residents).

To exercise any of these rights, contact our Privacy Officer at info@manoeuvregroup.com. We may ask you to verify your identity before processing a request.

Children

The Website is not directed at individuals under 16 years of age, and we do not knowingly collect personal information from them. If we learn we have done so without appropriate consent, we will delete that information.

Changes to this Policy

We may update this Policy from time to time. Material changes will be noted on this page, along with an updated "Last updated" date. We encourage you to review this Policy periodically.

Contact us

Questions, requests, or complaints about this Policy or our privacy practices can be sent to:

Manoeuvre Group Inc.

Attn: Privacy Officer

Email: info@manoeuvregroup.com